Refund policy

YusafShop Return & Refund Policy

Home & Kitchen Store

At YusafShop, your satisfaction matters to us. If something isn't right with your order, we want to make it easy to fix. Please read our policy below so you know exactly what to expect.

1. Return Window

You have 7 days from the date of delivery to request a return. Requests made after this window cannot be accepted.

2. Eligibility for Returns

To qualify for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all tags, labels, and accessories included
  • Accompanied by proof of purchase (order number, receipt, or invoice)

The following items cannot be returned, unless they arrive damaged, defective, or incorrect:

  • Items marked as Final Sale or Clearance
  • Personal-use items (e.g., opened food-contact items, used cookware) for hygiene reasons
  • Gift cards

3. Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or not what you ordered:

  • Contact us within 48 hours of delivery with your order number and clear photos/video of the item and packaging
  • We will cover the full cost of return shipping
  • You'll be offered a full refund once the issue is verified — no exchange required unless you prefer one

4. Change-of-Mind Returns

If you simply changed your mind or ordered the wrong item by mistake:

  • You may request a return within the 7-day window
  • Return shipping costs are the customer's responsibility
  • The item must be unused and in original condition as described in Section 2

5. How to Start a Return

  1. Contact us at [your support email/phone/WhatsApp] with your order number and reason for return
  2. Wait for approval — we'll review your request and send return instructions within 1–2 business days
  3. Ship the item back using the instructions provided (do not send items back without approval, as they may not be accepted)
  4. Inspection — once we receive the item, we'll inspect it within 2–3 business days
  5. Refund issued — once approved, your refund is processed

6. Refunds

  • Approved refunds are issued to your original payment method
  • Refunds are processed within 5–10 business days after approval, though your bank or payment provider may take additional time to reflect the amount
  • You will receive an email/notification confirming your refund has been issued

7. Cash on Delivery (COD) Orders

For orders paid via Cash on Delivery, refunds will be issued via bank transfer or mobile wallet (e.g., JazzCash/Easypaisa). We'll collect your account details after your return is approved.

8. Exchanges

Want a different size, color, or item instead of a refund? Let us know when you request your return, and we'll arrange an exchange (subject to stock availability). Any price difference will be adjusted accordingly.

9. Non-Returnable Situations

We're unable to accept returns if:

  • The request is made after 7 days from delivery
  • The item shows signs of use, damage caused by the customer, or missing parts/packaging
  • No proof of purchase is provided

10. Contact Us

Questions about your return? We're here to help.

📧 Email: maheeraliworks@gmail.com📞 Phone/WhatsApp: 03025538543 🕒 Support Hours: 10AM-6PM

YusafShop reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.